{"id":2144,"date":"2026-03-26T20:02:20","date_gmt":"2026-03-26T20:02:20","guid":{"rendered":"http:\/\/oxroastery.com\/?page_id=2144"},"modified":"2026-03-27T10:06:13","modified_gmt":"2026-03-27T10:06:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/oxroastery.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQS<\/h6>\t\t\t\t\t\t

Frequently Asked Questions<\/h2>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t1.\tI\u2019m having a payment issue. What should I do?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can try a different payment method or complete the payment via bank transfer.
For further assistance, please contact our customer service team via WhatsApp.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t2.\tDo I need to create an account on the website to place an order?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No, you can complete your order as a guest (continue as a guest). However, creating an account provides several benefits, such as:<\/div>
\u2022Tracking your order status<\/div>
\u2022Adding products to your wishlist<\/div>
\u2022Getting notified when out-of-stock products become available<\/div>
\u2022Receiving notifications about offers and discounts<\/div>
\u2022Saving your address details for faster checkout in the future<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t3.\tWhat does the status \u201cOrder Under Processing\u201d mean?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It means your order has been received and is currently being prepared for shipment.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t4.\tCan I edit my order or add products after confirmation?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you wish to make changes or add items, please contact customer service via WhatsApp.
We will do our best to assist you, but we cannot guarantee modifications at all times.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t5.\tWhich shipping company is used?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We work with companies such as Aramex, Mariam App, as well as our own delivery representatives.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t6.\tCan the coffee I purchased be ground?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, you can request grinding when purchasing from one of our branches by informing the staff.
For online orders, please mention it in the notes section on the website.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t7.\tIs Cash on Delivery available?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We apologize, but cash on delivery is not available.<\/div>
We offer multiple secure payment methods, including:<\/div>
\u2022Credit cards (Visa & MasterCard)<\/div>
\u2022Debit cards (Benefit and Mada)<\/div>
\u2022Bank transfer<\/div>
\u2022Apple Pay<\/div>
\u2022STC Pay<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t8.\tIs there free shipping or discount coupons?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We offer free shipping for:<\/div>
\u2022Orders of 15 BHD or more (within Bahrain)<\/div>
\u2022Orders of 30 BHD or more (outside Bahrain), provided the shipment weight does not exceed 20 kg<\/div>
\u00a0<\/div>
You can follow our social media accounts to stay updated on the latest offers and discounts.<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t9.\tHow do I choose the right coffee for me?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Since our products cater to all tastes, your choice depends on your personal preference:
Do you prefer fruity and acidic flavors, or classic ones like caramel and chocolate?
You can also contact customer service for assistance.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t10.\tHow long does delivery take outside Bahrain?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Order preparation and shipping take between 3 to 15 business days, depending on the destination and shipping method.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t11.\tWhat is the return policy?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Products can be returned within 14 days from the purchase date, provided they are unused, in their original condition and packaging, and accompanied by the invoice.
Coffee products can only be returned if there is a defect or damage.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t12.\tHow can I track my shipment?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Tracking numbers will appear in your account on the website.
You can also track your shipment through the shipping company or contact customer service via WhatsApp from 9 AM to 9 PM or via email.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t13.\tWhen will my favorite product be back in stock?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To check product availability, please follow our social media accounts (Instagram, website, and WhatsApp).<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t14.\tWhat should I do if I receive a damaged or incorrect product?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please send a photo of the product along with the invoice within 2 to 3 days of receiving the shipment, and we will assist you immediately.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t15.\tWhat is the shipping and return cost?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Shipping within Bahrain ranges as follows:<\/div>
\u20221.2 BHD for all areas (except Jaw, Askar, and Al Areen: 2 BHD via SMSA)<\/div>
\u20222 BHD for all areas (Mariam App)<\/div>
\u20223 BHD for all areas (Aramex)<\/div>
\u00a0<\/div>
Free shipping is available for orders of 15 BHD or more across all regions.<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t16.\tHow long does delivery take in Bahrain?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Order preparation and delivery take 1 to 3 business days.
It may take longer for pre-order items, as they are not available in stock. Please check the product details for estimated delivery times.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t17.\tWhat is the recommended brewing recipe for coffee?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Each brewing method has its own recommended recipe.
You can explore suggested recipes through the article: Specialty Coffee Brewing Guide (link) on our website blog, or via our Instagram page (link).<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t18.\tHow can I learn different brewing methods?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can watch brewing tutorials on our Instagram account and website, where we provide simple guides and ongoing educational content.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t19.\tWhat does \u201cpre-order\u201d mean, and when is it expected to arrive?<\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Pre-order products are items that are not currently in stock.
Their delivery may take more than 3 days. Please check the product details for the expected timeframe.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t

No results found.<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQS Frequently Asked Questions 1. I\u2019m having a payment issue. What should I do? You can try a different payment method or complete the payment via bank transfer.For further assistance, please contact our customer service team via WhatsApp. 2. Do I need to create an account on the website to place an order? No, you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2144","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/pages\/2144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/comments?post=2144"}],"version-history":[{"count":22,"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/pages\/2144\/revisions"}],"predecessor-version":[{"id":2357,"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/pages\/2144\/revisions\/2357"}],"wp:attachment":[{"href":"https:\/\/oxroastery.com\/en\/wp-json\/wp\/v2\/media?parent=2144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}